Terms of service

Please read the following terms and conditions carefully in relation to highfidelityorange.com t/a High Fidelity – Co Number 15542584  (also referred to as "we", "us" or "our"). By using this website www.drinkforgotten and placing an order with us you are agreeing to the conditions that appear below. These terms and conditions were last updated on 16/12/2025. Please review them as they may change from time to time.

Ordering

We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order, you confirm that you are at least 18 years old, and we reserve the right not to deliver if we are unsure of this.

The placing of an order on our website does not constitute a contract. A contract is only formed when we accept your order and process your payment.

We reserve the right to refuse any order.

All goods are offered subject to availability, and we cannot guarantee the availability of any specific batch.

Product

Our website checks stock against our inventory at the time of purchase, but stock levels may not always be accurate in all circumstances.

In the event that a product is unavailable after your order is placed, we will contact you to arrange a replacement or another acceptable solution for the completion of your order.

Prices

Promotional offers and prices are as stated, with no additional discounts available.

We make every effort to ensure that all pricing information on this website is accurate, but occasionally errors may occur, and goods may be mispriced. If a pricing error is discovered, we will either contact you to confirm whether you wish to proceed with the order at the correct price or notify you that your order has been cancelled. We are not obligated to supply goods at the incorrect price.

We reserve the right to adjust prices, offers, goods, and specifications at any time before (but not after) we accept your order. If an offer on the website has an end date, it is intended as a guide only, and we reserve the right to change prices at any time.

Complaints

If you have a complaint, please contact Forgotten Spirits by email at hello@drinkforgotten.com, quoting your order number. All complaints will be acknowledged within 48 working hours. Each complaint will be handled confidentially.

Crime Prevention

For the purposes of preventing or detecting crimes, or assisting in the apprehension or prosecution of offenders, we may share information collected with the Police, other public or private sector agencies, or representative bodies, in accordance with relevant legislation. This information will not be used for marketing purposes.